Questions?
Some questions about SymPedia are asked frequently. We've answered the most frequent of those questions below
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What is SymPedia and how does it work?
SymPedia is a mobile and web-based application that allows users to explore real-world reports related to drugs, vaccines, and other health products. Users can view data from official sources like the FDA and CDC, as well as anonymous reports submitted by other users. Our goal is to make health decisions easier by putting safety data in your hands.
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Is my personal health data stored or shared?
No. Your personal health data is stored only on your device and is encrypted for your privacy. SymPedia never shares or uploads any identifiable information unless you choose to submit an anonymous report, which contains no personal details.
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What is the difference between the free and premium versions?
The free version allows full access to search, view reports, and submit anonymous data. The premium version adds features like saving your medications, receiving alerts for recalls or shortages, and setting medication reminders. Premium is available for $29.99/year.
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Where does SymPedia get its data?
SymPedia collects data from trusted public sources such as the FDA, CDC, and NIH, as well as from anonymous reports submitted by users. We organize and display this data in a clear, easy-to-understand format.
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Can I report a bad experience with a drug or product?
Yes. SymPedia allows users to submit anonymous adverse event reports. These reports help others make safer health decisions and contribute to the community’s awareness.
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Is SymPedia available in other countries?
Yes. SymPedia is available for download worldwide and can be used by anyone with access to the app store. While most data comes from U.S. sources, we are expanding our support for international data where available.
Pricing and Accounts
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How much does SymPedia cost?
SymPedia offers a free version with access to search, view reports, and submit anonymous events. The premium version is available for $29.99 per year and includes advanced features like saved medications, recall alerts, and medication reminders.
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What features are included in the premium version?
Premium users can save medications, receive real-time alerts for shortages and recalls, track medical devices, and set reminders for medications. More features are coming soon, and premium users will get early access.
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Can I try premium before purchasing?
At this time, we do not offer a free trial. However, you can use the free version to explore core features and decide if premium is right for you.
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How do I upgrade to a premium account?
You can upgrade directly through the app by going to the Account Settings page and selecting Upgrade to Premium.
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Will I be charged automatically every year?
Yes, the premium subscription is billed annually and renews automatically unless canceled. You can manage or cancel your subscription at any time through your device’s app store settings.
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What happens if I cancel my premium subscription?
You’ll retain premium access until the end of your billing cycle. After that, your account will revert to the free version, and any saved data will remain securely on your device.
Policy, Safety & Copyright
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How does SymPedia protect my privacy?
Your privacy is our top priority. SymPedia does not collect or store any identifiable health data. All data saved in the app is encrypted and remains on your device. If you choose to submit a report, it is sent anonymously with no personal information attached.
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Can I include personal health information in my reports?
No. We strongly advise users not to include any names, dates of birth, or other identifying information in reports. Any submission containing such information will be removed to protect your privacy and comply with data protection laws.
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Is SymPedia approved by the FDA or any government agency?
SymPedia is an independent platform and is not affiliated with or endorsed by the FDA, CDC, or any government agency. However, we use publicly available data from these sources to ensure accurate reporting and transparency.
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Is the information in SymPedia medically reviewed?
SymPedia presents data as-is from trusted public sources and community submissions. While we strive for accuracy, SymPedia is not a substitute for professional medical advice. Always consult your doctor for diagnosis or treatment.
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Can I share screenshots or content from the app?
Yes, you may share screenshots for personal, educational, or non-commercial use. For media or commercial use, please contact us at [email protected] to request permission.
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Who owns the content in SymPedia?
All content, designs, and original features are owned by VerifyMD Corp., the parent company of SymPedia. Public data used within the app is credited to its respective sources. Unauthorized reproduction or distribution is prohibited.
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